Your privacy matters deeply to us. We collect only what is necessary to provide the service, and we never sell or share your personal or health information with third parties for commercial purposes.
1. Who We Are
Radplasm ("we", "us", "our") operates the website at medplasm.com and facilitates independent informational physician consultations. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform.
2. Information We Collect
Information you provide directly:
- Name and email address (when booking a consultation)
- Payment information (processed by Stripe — we do not store card details)
- Health information you voluntarily share during your consultation or in pre-session communications
- Medical records, reports, or documents you choose to share with a physician
Information collected automatically:
- Basic website usage data (pages visited, session duration) via cookies
- Device and browser type for technical compatibility
- IP address for fraud prevention and security
3. How We Use Your Information
We use your information solely to:
- Process your booking and connect you with a physician
- Send booking confirmations and session reminders
- Process payments securely through Stripe
- Respond to your enquiries and provide customer support
- Improve our platform and service experience
- Comply with legal obligations where required
We do not use your health information for marketing, profiling, or any purpose other than facilitating your consultation.
4. Health Information
We treat all health-related information you share with us with the utmost sensitivity and confidentiality. Health information you share during or in preparation for a consultation is used only to facilitate that specific consultation. It is not retained beyond what is necessary for that purpose.
We do not share your health information with insurers, employers, pharmaceutical companies, data brokers, or any third party for commercial purposes — ever.
5. How We Share Information
We do not sell your personal data. We share your information only in the following limited circumstances:
- With the physician you book: Your name, contact details, and any health information you provide in advance are shared with your scheduled physician to prepare for your session.
- With Stripe: Payment processing is handled by Stripe. Their privacy policy governs how they handle your payment data.
- With Calendly: Booking is facilitated through Calendly. Their privacy policy governs how they handle your booking data.
- With Zoom: Video consultations are conducted via Zoom. Zoom's privacy and security policies apply to the session itself.
- As required by law: We may disclose information if required by a valid legal order, court order, or applicable law.
6. Data Retention
We retain your personal information only for as long as necessary to provide the service and comply with our legal obligations. Booking records are retained for a reasonable administrative period. You may request deletion of your data at any time by contacting us.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data ("right to be forgotten")
- Portability: Request your data in a portable format
- Objection: Object to certain uses of your data
- Withdrawal of consent: Withdraw consent where processing is based on consent
To exercise any of these rights, email us at hello@medplasm.com. We will respond within 30 days.
8. Cookies
We use minimal, functional cookies to ensure the website operates correctly. We do not use advertising cookies or third-party tracking cookies. You can disable cookies in your browser settings, though this may affect some website functionality.
9. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Video consultations are conducted over Zoom's encrypted infrastructure. Payment data is handled entirely by Stripe and is not stored on our servers.
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.
10. Third-Party Services
Radplasm uses the following third-party services, each governed by their own privacy policies:
- Stripe — Payment processing (stripe.com/privacy)
- Calendly — Appointment scheduling (calendly.com/privacy)
- Zoom — Video consultations (zoom.us/privacy)
11. Children's Privacy
Radplasm is not intended for use by individuals under 18. We do not knowingly collect personal information from minors. If a parent or guardian believes their child has provided information to us, please contact us immediately at hello@medplasm.com.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Continued use of Radplasm after changes constitutes acceptance of the updated policy.
13. Contact
For any privacy-related questions, concerns, or requests, please contact us at:
hello@medplasm.com